{"id":63,"date":"2018-08-15T08:48:36","date_gmt":"2018-08-15T08:48:36","guid":{"rendered":"http:\/\/travelicious.bold-themes.com\/main-demo\/?page_id=63"},"modified":"2022-04-27T15:30:30","modified_gmt":"2022-04-27T08:30:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/berangkat.id\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FREQUENTLY ASKED QUESTIONS<\/span>FAQs<\/b><\/s><\/span><\/span><\/h2>
Travel is one of those things that naturally raises questions, concerns, and doubts, so we're here to put your mind at ease. For frequent questions and vice versa, this is the place to be.<\/div><\/header><\/div><\/div><\/div>
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About Depart.id<\/div>
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Q : <\/b>What is Depart.id?<\/strong><\/p>\n

Depart.id is <\/span>comparison<\/span><\/i> The official website of PT Berangkat Digital Nusantara which can be used by <\/span>custome<\/span><\/i>r to purchase tour packages, packages <\/span>outbound<\/span><\/i>Package. <\/span>event organizer<\/span><\/i>, car rental packages, and tour products.<\/span><\/p>\n

Q : <\/b>What is sold at Berangkat.id?<\/strong><\/p>\n

Custome<\/span><\/i>r or users of the Berangkat.id website can purchase tour packages, tour packages, tour packages, and more. <\/span>outbound<\/span><\/i>Package. <\/span>event organizer<\/span><\/i>, car rental packages, and tour products owned by the <\/span>business partner<\/span><\/i> who cooperate.<\/span><\/p>\n

Q : <\/b>How to contact Depart.id?<\/strong><\/p>\n

For more details or any unanswered questions, you can contact Depart.id at email: info@berangkat.id or contact us on whatsapp 0878-2330-3840.<\/span><\/p>\n

Q : <\/b>Is there a fee to become a member or member of Depart.id?<\/strong><\/p>\n

For those of you who want to become a member or member of Berangkat.id will not be charged anything or free. By becoming a member of Berangkat.id, you will get convenience in making purchases.<\/span><\/p>\n

Q : <\/b>How to buy tour packages, outbound activity services, event organizer services, car rental services, or tourism products at Berangkat.id?<\/strong><\/p>\n

You can do a search on the Berangkat.id website and after the options appear you can choose a tour package, package <\/span>outbound<\/span><\/i>Package. <\/span>event organizer<\/span><\/i>, car rental packages, and tour products owned by the <\/span>business partner<\/span><\/i> that cooperate. Then you can place the desired order.<\/span><\/p>\n

Q : <\/b>How to pay for tour packages, outbound activity services, event organizer services, car rental services, or tourism products at Berangkat.id?<\/strong><\/p>\n

For payments on the Depart.id website, you can use Transfer via ATM, M-banking, virtual bank accounts BNI, BRI, BSI, BJB, Mandiri and Permata. And can be through Alfamart, Link aja and QRIS.<\/span><\/p>\n

Q : <\/b>How to use a promotional code or E-Voucher at Depart.id?<\/strong><\/p>\n

To use a promotional code or E-Voucher, it can be used after selecting a product and entering a name, when choosing a payment method and then entering a promotional code. Promotional codes can only be used once per transaction.<\/span><\/p>\n

Q : <\/b>How to get a promotional code or e-Voucher Depart.id?<\/strong><\/p>\n

To get a promotional code please type your name, email and cellphone number in the subscribe column at the bottom of the website page. As for E-vouchers, follow the facebook and Instagram Depart.id and follow the quiz, there are many interesting prizes including E-Vouchers for purchasing products on our website.<\/span><\/p>\n

Q : <\/b>Does Depart.id have Mobile Apps? How is it different from the web or desktop version?<\/strong><\/p>\n

Currently Berangkat.id can only be accessed through Website<\/em> in version desktop<\/em> and mobile<\/em><\/span>. There is no difference in version desktop<\/em> with in version <\/span>mobile.<\/span><\/i><\/p>\n<\/div>\n<\/div><\/div>

Travel Packages<\/div>
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Q : <\/b>How to book a tour package at Berangkat.id?\u00a0<\/strong><\/p>\n

You can search for tour packages on <\/span>website<\/span><\/i> Depart.id and after appearing the choice of tour packages from a variety of <\/span>travel agent<\/span><\/i> along with the price, you can book the desired tour package.<\/span><\/p>\n

Q : <\/b>How do I search for the tour package I want?<\/strong><\/p>\n

You can select the \"Search Tours\" tab in <\/span>website <\/span><\/i>Depart.id by specifying the destination, departure date, and package price range, then pressing the \"Find your Tour\" button. The system will then provide a selection of tour packages from various <\/span>travel agent<\/span><\/i> available.<\/span><\/p>\n

Q : <\/b>Why can I only book tour packages with departure dates?\u00a0<\/strong><\/p>\n

The system will display a selection of tour packages along with details<\/span> itinerary<\/span><\/i> and information and then the customer can choose a package that matches the return date with their respective agendas.<\/span><\/p>\n

Q : <\/b>Why do the prices appear differently when searching for a travel destination with the same destination point?<\/strong><\/p>\n

The price listed when searching is the price determined by each travel agent that organizes the tour package you are looking for, with different itinerary details in each tour package.<\/span><\/p>\n

Q<\/b> : Why is my search unsuccessful or getting no results?<\/strong><\/p>\n

This is most likely because the tour package you want is not available. You should try to find another date or destination.<\/span><\/p>\n

Q : <\/b>Is the price listed when I search correct? Why are the prices that appear cheap or sometimes even expensive?<\/strong><\/p>\n

The price listed when you search is the latest or up-to-date. Prices will be displayed in accordance with their respective policies <\/span>travel agent <\/span><\/i>existing.<\/span><\/p>\n

Q<\/b> : Is the price that appears can change at any time?<\/strong><\/p>\n

Prices that appear during the search can change at any time, because Berangkat.id will display the latest prices and always up-to-date every time.<\/span><\/p>\n

Q <\/b>: Is the price listed during the search the final price?<\/strong><\/p>\n

When you select the desired tour package, the final price will appear and you can proceed to the payment process.\u00a0<\/span><\/p>\n

Q : <\/b>Can I use a promotional code to get a discount when booking a tour package?<\/strong><\/p>\n

Yes, you will get a discount according to the applicable promotional code.<\/span><\/p>\n

Q : <\/b>Does the price on the website include transportation, tipping<\/i>, travel insurance?<\/strong><\/p>\n

The price that appears is the price according to the itinerary and information, you should read in detail first in the section \"include<\/em>\" and \"does not include<\/em>\" in the 'information' section of the <\/span>website<\/span><\/i>.<\/span><\/p>\n

Q :<\/b> How can I cancel my purchased tour package?<\/strong><\/p>\n

You can cancel the tour package by contacting our call center at whatsapp 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us<\/b><\/a>.<\/span><\/p>\n

Q :<\/b> Can I get a refund for the package that I have canceled?<\/span><\/p>\n

To <\/span>refund<\/span><\/i> funds depend on the policy of each tour package <\/span>travel agency<\/span><\/i>. We will try to help with the process <\/span>refund <\/span><\/i>that you apply for. You can see the refund procedure for each tour package by clicking on the following article <\/span>terms & conditions<\/i><\/b><\/a> This.\u00a0<\/span><\/p>\n

Q : <\/b>How do I make changes to the schedule of the tour package I have purchased?<\/strong><\/p>\n

You can contact <\/span>call center<\/span><\/i> us at 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us<\/a>.<\/b>\u00a0<\/span><\/p>\n<\/div>\n<\/div><\/div>

Outbound Package<\/div>
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Q : How to order outbound packages at Depart.id?<\/strong><\/p>\n

On the Berangkat.id website, you can select the 'Activities' menu and then select the desired outbound activity.<\/span><\/p>\n

Q : Is the outbound package price listed on website<\/i> Depart.id ?<\/strong><\/p>\n

Outbound package prices are not listed, we only display detailed information on the outbound activities offered. We will inform you later before 24 hours after you place an order at <\/span>website<\/span><\/i> by informing the number of prospective participants, time, location, type of activity desired according to the fields in the available columns.<\/span><\/p>\n

Q : The activity I want is not available. How can I get it?<\/strong><\/p>\n

If you don't find an activity <\/span>outbound<\/span><\/i> desired, please fill in the \"<\/span>custom package<\/span><\/i>\" by informing the number of prospective participants, time, location, type of activity desired according to the fields in the available column. In the period before 24 hours <\/span>customer service<\/span><\/i> we will inform you the package details<\/span> outbound<\/span><\/i> proposed.\u00a0<\/span><\/p>\n

Q : Is the package price outbound<\/i> can change at any time?<\/strong><\/p>\n

All package prices <\/span>outbound<\/span><\/i> subject to change depending on component availability <\/span>outbound<\/span><\/i> according to information from <\/span>Outbound Consultant <\/span><\/i>who have collaborated with us, and we will inform you within 24 hours after payment.\u00a0<\/span><\/p>\n

Q : How to cancel the package outbound<\/i> that I have purchased?<\/strong><\/p>\n

You can cancel your plan <\/span>outbound<\/span><\/i> by contacting <\/span>call center<\/span><\/i> us on whatsapp 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us<\/b>.<\/span><\/p>\n

Q : Can I get a refund for the package that I have canceled?<\/strong><\/p>\n

To <\/span>refund<\/span><\/i> funding depends on the policy of each package <\/span>outbound consultant<\/span><\/i>. We will try to help with the process <\/span>refund <\/span><\/i>that you apply for. You can see the refund procedure for each tour package by clicking on the following article <\/span>terms & conditions<\/i><\/b> This.\u00a0<\/span><\/p>\n

Q : How can I change the schedule of the outbound package that I have purchased?<\/strong><\/p>\n

You can contact <\/span>call center<\/span><\/i> us at 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us.<\/b>\u00a0<\/span><\/p>\n<\/div>\n<\/div><\/div>

Car Rental Package<\/div>
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Q : How to book a car rental package at Berangkat.id ?<\/strong><\/p>\n

On the Berangkat.id website, you can choose the 'Activities' menu and then select the available and desired car rental packages.<\/span><\/p>\n

Q : Is the price listed for the car rental package correct? Why do the prices appear cheap or sometimes even expensive?<\/strong><\/p>\n

The prices listed are the latest or up-to-date. Prices will be displayed in accordance with their respective policies <\/span>rent a car <\/span><\/i>existing.<\/span><\/p>\n

Q : Is the price that appears can change at any time?<\/strong><\/p>\n

Prices that appear during the search can change at any time, because Berangkat.id will display the latest prices and always up-to-date every time.<\/span><\/p>\n

Q : Is the price listed during the search the final price?<\/strong><\/p>\n

When you select the desired car rental package, the final price will appear and you can proceed to the payment process.\u00a0<\/span><\/p>\n

Q : The activity I want is not available. How can I get it?<\/strong><\/p>\n

If you do not find the desired car rental package, please fill in the \"custom packages\" field by informing the number of potential passengers, time, location, and desired destinations according to the fields in the column provided. We will contact and inform you within a maximum of 24 hours for the details of the proposed package.<\/span><\/p>\n

Q : Is the package price rent <\/i>can change at any time?<\/strong><\/p>\n

All car rental package prices are subject to change depending on car availability according to information from <\/span>rent a car <\/span><\/i>who have collaborated with us, and we will inform you within 24 hours after payment.\u00a0<\/span><\/p>\n

Q : How can I cancel my purchased car rental package?<\/strong><\/p>\n

You can cancel your car rental package by contacting <\/span>call center <\/span><\/i>us on whatsapp 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us<\/b>..<\/span><\/p>\n

Q : Can I get a refund for the package that I have canceled?<\/strong><\/p>\n

To <\/span>refund<\/span><\/i> funds are subject to the policies of each car rental package. We will try to help with the process <\/span>refund <\/span><\/i>that you apply for. You can see the refund procedure for each tour package by clicking on the following article <\/span>terms & conditions<\/i><\/b> This.\u00a0<\/span><\/p>\n

Q : How can I change the schedule of the outbound package that I have purchased?<\/strong><\/p>\n

You can contact <\/span>call center <\/span><\/i>us at 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us.<\/b>\u00a0<\/span><\/p>\n<\/div>\n<\/div><\/div>

Tourism Products<\/div>
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Q : How do I buy travel products at Berangkat.id?<\/strong><\/p>\n

On the Berangkat.id website, you can select the 'Activities' menu and then select the available and desired tourism products.<\/span><\/p>\n

Q :<\/b> Are the prices listed for tourism products correct?\u00a0<\/strong><\/p>\n

The price listed is the latest or up-to-date.<\/span><\/p>\n

Q : <\/b>Are the prices that appear subject to change?<\/strong><\/p>\n

Prices that appear can change at any time, because Berangkat.id will display the latest prices and always up-to-date every time.<\/span><\/p>\n

Q : <\/b>Is the price listed on the final price?<\/strong><\/p>\n

When you select the desired travel product, the final price will appear and you can proceed to the payment process.\u00a0<\/span><\/p>\n

Q : The product I want is not available. How can I get it?<\/strong><\/p>\n

If you don't find the product you want, it means that it is not available in <\/span>website <\/span><\/i>us.<\/span><\/p>\n

Q : <\/b>How can I cancel my purchased travel product?<\/strong><\/p>\n

You can cancel your plan <\/span>outbound<\/span><\/i> by contacting <\/span>call center<\/span><\/i> us on whatsapp 0878-2330-3840 or email to <\/span>help@berangkat.id<\/span><\/a> or click <\/span>contact us<\/b><\/a>.<\/span><\/p>\n

Q : <\/b>Can I get a refund for the tour product that I have canceled?<\/strong><\/p>\n

To <\/span>refund<\/span><\/i> Funds are subject to each product's policy. We will try to help with the process <\/span>refund <\/span><\/i>that you apply for. You can see the refund procedure for each tour package by clicking on the following article <\/span>terms & conditions<\/i><\/b> <\/a>This.\u00a0<\/span><\/p>\n<\/div>\n<\/div><\/div>

Payment <\/div>
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Q : <\/b>What payment systems can be used at Berangkat.id?<\/strong><\/p>\n

Payment systems that can be used for <\/span>customer<\/span><\/i> by using transfer via ATM, M-banking, BNI, BRI, BSI, BJB, Mandiri and Permata bank virtual accounts. And can be through Alfamart, Link aja and QRIS.<\/span><\/p>\n

Q : <\/b>For payment by ATM Transfer, Cash Deposit, Mobile Banking, SMS Banking, or Internet Banking, how long is the time limit for me to make a transfer?<\/strong><\/p>\n

For payments via ATM Transfer, Cash Deposit, Mobile Banking, SMS Banking, or Internet Banking, you are given 1 day.<\/span><\/p>\n

Q : <\/b>Is payment via ATM Transfer, special for certain banks only? Can I use other bank ATMs that are not listed in Berangkat.id?<\/strong><\/p>\n

You can make payments via ATM Transfer through ATMs that have the ATM Bersama, Prima, and ALTO logos.<\/span><\/p>\n

Q : <\/b>Can I use credit card payment?<\/strong><\/p>\n

Currently, you cannot make payments using a credit card with a VISA or Master logo.<\/span><\/p>\n

Q : <\/b>How itinerary details<\/i> and payment receipt<\/i> sent to me, when I have made the payment?<\/strong><\/p>\n

Electronic Itinerary and <\/span>payment receipt<\/span><\/i> will be sent to you via e-mail that has been registered in the contact details that can be contacted, shortly after you make a payment.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Search for a tour<\/span><\/span><\/h4>
Starting from the choice of tourist destinations, travel duration to tour packages.<\/div><\/header>
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Buy tour packages<\/span><\/span><\/h4>
Offering tour package prices that you can adjust to your choice and budget. <\/div><\/header>
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Travel<\/span><\/span><\/h4>
Enjoy the journey according to your favorite destination of choice.<\/div><\/header>
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Enjoy!<\/span><\/span><\/h4>
Tell us the best moment of your journey with Depart.id<\/div><\/header><\/div><\/div><\/div><\/div><\/div>
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Find Tour Packages<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
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    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"

    Travel is one of those things that naturally raises questions, concerns, and doubts, so we're here to put your mind at ease. For frequent questions and vice versa, this is the place to be.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/pages\/63"}],"collection":[{"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/comments?post=63"}],"version-history":[{"count":35,"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/pages\/63\/revisions"}],"predecessor-version":[{"id":5539,"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/pages\/63\/revisions\/5539"}],"wp:attachment":[{"href":"https:\/\/berangkat.id\/en\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}